From Druid Wiki
Druid UCS (Unified Communications Server)
So many forms of communications (voice, voicemail, email, IM, mobile, fax), so many ways to leverage it. Now a single IP communications platform based on open source and open standards.
What is Druid? Druid is the premier unified communications platform for enterprises. It allows companies to deploy easily and affordable high end IP communications services using off the shelf commodity hardware and IP phones. Druid covers your enterprise communication needs from IP voice, voicemail, IM all the way to the mobile space.
Getting Started
Overview of Druid Unified Communications
Installing Druid
Basic Philosophy of Druid
Adding IP handsets and softphones (Stations > Add Station)
Adding/configuring hardware (PRI/FXS/FXO/BRI) (Trunks > Hardware Wizard)
VOIP trunks (SIP/IAX)
Inbound routes
Outbound dialing
Conclusion
Video/Webinar Tutorials
Migration Guide
System Administrators - Basic
Administrator FAQ
Overview of Druid Hardware Support (Trunks > Hardware Wizard)
- Hardware support through Hardware Wizard
- Digium PCI Zaptel TDM Cards
- Sangoma PCI Zaptel TDM Cards
- Rhino PCI Zaptel TDM Cards
Auto-provisioning gateways
Auto-provisioning phones from Cisco, Polycom, Grandstream, Aastra, Linksys, Mitel, Snom (Stations > Add Station)
Covers remote WAN provisioning of IP phones over internet
Covers LAN and VLAN based provisioning of IP phones
List of IP handsets, Counterpath X-lite and SIP softphone supported
- Aastra 51i, 53i, 55i, 57i
- Polycom SoundPoint IP 301, 320/330, 430, 501, 550, 601, 650 and SoundPoint IP 4000 for conferencing
- Snom 300, 320, 360, 370 IP-Phones
- Cisco 7940, 7960, 7961 IP-Phones
- X-lite (freeware), Eyebeam (shareware), Bria (shareware)
- Grandstream GXP1020, GXP2000, GXP2200
- Mitel 5212, 5330 IP-Phones
- Linksys SPA941, SPA942 IP-Phones
- Linksys ATA SPA2102 for fax and analog phones
Managing stations and extension properties (Stations)
- Configuring outbound CID for each extension and CLID caller line ID for outbound trunk
- XML applications like hot-desking, directory browser on IP phones
VOIP trunks, Pilot Groups (Trunk)
- Configuring VOIP (SIP/IAX) Trunks
- Configuring Pilot Groups/Ring Groups
- Configuring call groups and pickup groups for group call pickups
- How to implement shared Line Appearances for Asterisk
Inbound and Outbound dialplans (Dialplan Menu)
- Using the Dialplan Wizard to edit Asterisk dialplan
- Configuring Time based Inbound Routes
- Configuring Outbound Dialing Routes
- Configuring Custom Features - including breakout to operator from Voicemail
Conference bridge, Queues, Auto-Attendant, Sounds, MOH, Fax (Services)
- Configuring conference rooms
- Configuring Queues for Contact Center
- Configuring Auto-Attendant for Interactive Voice Response Purposes
- How to record and upload sounds
- Configuring Music On Hold for stations
- Fax: How can the administrator setup fax for inbound and outbound faxes?
- Incoming faxes direct to fax dedicated DIDs (PRI/BRI, VOIP Trunks SIP/IAX)
- Incoming faxes routed to auto-attendant or direct to extension based faxing
- How to make your own custom fax cover page
- Incoming faxes direct to fax dedicated DIDs (PRI/BRI, VOIP Trunks SIP/IAX)
- Configuring Extensions with voicemail, zone privilege and web user rights
- Configuring web-based logins for extensions
- Configuring Paging, Intercom and Permission for zones
Application related features
Druid Unified Messaging
- Druid UCS IM Support Integration
- Supported Instant Messaging Clients
- Configuring Pidgin (GPL) - Windows, Linux(fedora, RHEL, CentOS)
- Configuring PSI (GPL) - Windows, Mac OS X, Linux (Debian, Fedora Core, Mandriva, Suse)
Druid User Web Portal
- Overview of the Druid Web User
- Unified Mailbox for voicemail and faxes
- Time based routing of your calls
- How to customize your communications? (voicemail, mobile phone number, voicemail to email)
- How to record and view your personal recorded calls?
- How do get access to administrative functions assigned to you by the Druid administrator?
- How to view your missed, received and dialed calls and click to call on those call detail records?
- How to use web user features on your mobile phone? Compatible mobile phones and mobile web browsers supported
- Mobile PBX - Remote Callback, Mobile Bridging, Mobile Recording
System Administrators - Advanced
- Managing the different service daemons that make up Druid
- Configuring multi-level auto attendant
- Configuring Overhead paging to work using any audio speaker system
- How to setup active directory connection in Druid?
Hardware and Networking Configuration
- Configuring RIP on your router and connecting up Druid VLAN 512 subnet (phones + server) and server
- Linksys Switches- SFE2000P (24 port POE)
- Cisco Catalyst Switches- 3560 series
Known Issues and Troubleshooting steps
Internationalization
- What are the foreign language are supported? (Chinese, German, English)
- How do I get these language packs?
- How do I contribute to help translate Druid into other languages?
External Applications & API
- Configure Druid SMTP server (POSTFIX) for outbound email
- How to get Flash Operator Panel (FOP) to work with Druid UCS?
